Privacy Policy
Climethic ("Climethic," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how Climethic collects, uses, and shares information when you visit our website at www.climethic.com, use our Software as a Service (SaaS) platform ("Platform"), or engage our Sustainability Advisory Services ("Advisory Services" and, together with the Platform, the "Services").
By accessing or using our Services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect various types of information for different purposes to provide and improve our Services to you.
1.1. Information You Provide to Us Directly
- Contact and Account Information: When you register for an account, subscribe to our Platform, request information, or engage our Advisory Services, we collect personal details such as your name, email address, phone number, job title, company name, and postal address.
- Payment Information: If you subscribe to paid Services, our third-party payment processors will collect payment card details or other financial information. Climethic does not directly store your full payment card details.
- Communication Content: Information you provide when you communicate with us, such as support inquiries, feedback, survey responses, or participation in workshops and webinars.
- Project and Company Data (Client Data): In the course of providing our Services, particularly Advisory Services and through your use of the Platform, you may provide us with sensitive company data, operational data, financial data, and other non-public information related to your ESG performance. This "Client Data" is treated with the highest level of confidentiality as per our Terms and Conditions.
1.2. Information Collected Automatically (from Website and Platform Use)
- Log Data: When you access or use our website or Platform, our servers automatically record information, including your Internet Protocol (IP) address, browser type, operating system, referring/exit pages, clicked links, and dates/times of visits.
- Usage Data: We may collect information about how you use our Services, such as the features you access, the pages you view, and the time spent on certain activities.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
1.3. Information from Third Parties
We may receive information about you from third-party partners (e.g., analytics providers, lead generation services) or from publicly available sources, particularly for business development purposes or to enrich the data we hold about potential clients.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Maintain the Services: To operate, deliver, maintain, and improve the functionality of the Platform and the quality of our Advisory Services.
- To Personalize Your Experience: To tailor the Services and communications to your preferences and needs.
- For Communication: To send you service-related messages, updates, security alerts, and support and administrative messages.
- For Marketing and Promotion: To send you promotional communications about Climethic's products, services, and events that may be of interest to you, based on your consent where required by law.
- For Analytics and Research: To understand how users interact with our Services, identify trends, and develop new features or services.
- For Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, or fraudulent activities.
- For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
- For Business Operations: To manage our business, including accounting, auditing, billing, and contract management.
3. How We Share Your Information
We may share your information with third parties in the following situations:
- Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as hosting, data storage, payment processing, analytics, customer support, and IT services. These providers have access to personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- To Protect Our Rights: To enforce our Terms and Conditions, investigate potential violations, or protect the rights, property, or safety of Climethic, our users, or others.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
- Aggregated or Anonymized Data: We may share aggregated or anonymized information (which cannot be used to identify you) for research, marketing, analytics, or other business purposes.
4. Data Security
We implement reasonable and appropriate technical, organizational, and physical security measures designed to protect your information, including Client Data, from unauthorized access, alteration, disclosure, or destruction. This includes data encryption, access controls, and regular security audits.
You are responsible for maintaining the security of your account credentials and other authentication involved in obtaining access to password-protected or secure areas of the Services. Crisil will treat access to the Services through your account credentials as having been authorized by you. We shall bear no liability in respect of such unauthorized use of your account. Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution. We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that information you provided to us is no longer secure, please notify us immediately using the contact information provided.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.
6. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Right to Access: Request access to the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal information.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal information under certain conditions.
- Right to Restrict Processing: Request us to limit the processing of your personal information under certain conditions.
- Right to Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: Object to our processing of your personal information under certain conditions (e.g., for direct marketing).
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the "Contact Us" details below. We will respond to your request in accordance with applicable laws.
7. Third-Party Websites and Services
Our Services may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to such third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We review and update this Privacy Policy from time to time. When we do, we will note the date of the version on the Privacy Policy and post it on this website. You can tell when we last updated this Privacy Policy by checking the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, our data practices, or your data protection rights, please contact us at info@climethic.com
